The geographical area of delivery of the Maison Marcel shop offer is as follows:
- France and DOM-TOM: Metropolitan France, Corsica, Guadeloupe, Guyana, Martinique, Monaco, New Caledonia, French Polynesia, Reunion, Saint Barthélemy, Saint Martin
- Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Guernsey, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK
- World: Argentina, Australia, Bahrain, Brazil, Canada, China, Hong Kong, Israel, Japan, Lebanon, New Zealand, Singapore, South Korea, Taiwan, Turkey and USA
The Customer may contact Maison Marcel's customer service for more information on the conditions of delivery in a specific country in the world.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs fees in the destination country. These costs and related formalities are the responsibility of the customer/consignee. They are to be paid directly to the carrier at the time of delivery.
The customer is also responsible for checking whether the products ordered can be imported under the laws of the country of delivery. We recommend to contact the customs office for further information.
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and the conformity of the information he provides to Maison Marcel. Maison Marcel shall not be held responsible for any typing errors and the consequences in terms of delay or error in delivery. In this context, all costs incurred for the reshipment of the order will be entirely at the expense of the Customer.
Maison Marcel cannot be held responsible for delays in delivery due to errors or disturbances attributable to the carriers (including in particular in the event of a total or partial strike of the postal services and means of transport and/or communications).
Orders placed online via the site www.maisonmarcel.shop are collected every day from Monday to Friday, except for public holidays. Maison Marcel does its utmost to process and ship the same day any order placed before 11:00 am, nevertheless the processing and preparation time of an order may be extended depending on the articles and last between 1 and 2 working days. Upon receipt of the shipping confirmation email, the Customer can take into account the delays of the carriers announced below.
Maison Marcel informs its Customers that these shipping times do not include Saturdays, Sundays and public holidays.
An e-mail is automatically sent to the Customer at the time of shipment of the Products provided that the e-mail address indicated in the registration form does not contain any error.
The transport time depends on the carrier chosen by the Customer and the place of delivery.
Maison Marcel informs the Customers of the delivery times announced by the chosen carrier. The shipping costs are calculated according to the country of delivery at the time of the shopping cart and are definitively confirmed according to the mode of transport and the delivery destination chosen, before the final validation of the order.
However, Maison Marcel informs its Customers that the announced delivery times do not include Saturdays, Sundays and public holidays.
The delivery time is equal to the time indicated when the order is placed in the delivery method section.
MEANS OF DELIVERY IN METROPOLITAN FRANCE
Delivery by Mondial Relay (usually 5 days)
Delivery is made to the relay point selected by the customer within 3 to 5 days. The carrier will notify the customer when the order is available at the relay point.
Standard delivery by Colissimo (usually 48 hours)
This method of delivery allows the Customer to receive his parcel within 48 hours from the time of shipment thanks to the Post Office and the Colissimo service (excluding the time required to process and prepare the order, which can take from 1 to 2 days). Deliveries are made from Monday to Saturday morning, except on public holidays. The costs incurred for this option depend on the weight and total volume of the items ordered.
The parcel is picked up by the Post Office and delivered to the delivery address indicated by the Customer. If the Customer is absent at the time of delivery, a delivery notice is left at the delivery address indicated by the Customer, which allows the Customer to pick up the package at the nearest post office. The packages are kept pending at the Post Office for 15 calendar days. In case of non withdrawal within the time limit set by the carrier, the products will be returned to Maison Marcel which reserves the right to refund the price of the products, the shipping costs remaining at the expense of the Customer.
Withdrawal from the Maison Marcel boutique (usually within 24 hours)
The withdrawal is made at the Maison Marcel shop located at 916 Rue nationale, 69400 Villefranche-sur-Saône during the opening hours (Monday to Friday from 8:30 am to 7 pm and Saturday from 8:30 am to 6 pm. Closed on Sundays) during the day or within 24 hours following the order if the product is not in stock at the shop. The customer will be notified by email as soon as the order is available in the shop.
MEANS OF DELIVERY OUTSIDE METROPOLITAN FRANCE
In Europe and abroad, delivery is made via Colissimo. The costs incurred depend on the country of destination, the weight and the total volume of the items selected. The costs and times are indicated to the Customer before the final validation of his order.
Orders to countries outside the European Union are not subject to French VAT. However, they are subject to possible taxes and customs fees in the country of destination. These costs and related formalities are the responsibility of the customer/consignee. They are to be paid directly to the carrier at the time of delivery. The customer is also responsible for checking whether the products ordered can be imported under the laws of the country of delivery.
We recommend to contact the customs office for further information.
The products are packaged in such a way as to comply with current transport standards, and to ensure optimum protection of the products during delivery. The Customer is asked to respect these same standards when returning a product, whether for after-sales service or for a return for convenience. In case of a return of a product, if we notice that the product is damaged due to insufficient packaging, Maison Marcel may decide to reimburse only part of the product or refuse to reimburse it if it is impossible to resell it in its original state.
RESPONSIBILITY OF THE CUSTOMER FOR THE VERIFICATION OF THE PACKAGES UPON RECEIPT
Maison Marcel reminds that it is the Customer's responsibility to inspect his parcels upon receipt in the presence of the delivery person and to immediately notify the carrier and Maison Marcel's customer service of any anomaly noted (shock, damaged parcel, delivery date not in accordance with the normal delivery service deadlines. In the event that such information has not been included on the delivery slip presented to the Customer by the carrier, no claim relating to the condition of the package(s) can be accepted a posteriori by Maison Marcel.
DELAYS IN DELIVERY LINKED TO THE CARRIER
In the case of a delay in delivery in relation to the deadlines announced by the carriers, the Customer must first contact the carrier or its distribution office in the case of the Post Office, to see if the package is not pending. If necessary, the Customer can contact the Maison Marcel Customer Service by e-mail in order to open a dispute file or an investigation to search for the parcel.
It happens that packages are lost by the carriers. The delays imposed by the carriers imply that the Customer declares the loss within 10 days following the reception of the shipping notice from Maison Marcel. Under these conditions, Maison Marcel will make the necessary claims to the carrier concerned. Once the claim and the investigation have been made, it may take 3 to 4 weeks to have the package returned by the carrier.
If the parcel is found, it will be immediately redirected to the Customer's home. In the event that the package is not found, the Customer may then request the return of the same product (within the period of availability), at the expense of Maison Marcel, or the reimbursement of the amount paid. If the product(s) ordered were no longer available at that time, Maison Marcel will refund the amount of the products concerned by the loss of the carrier.
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in case of partial or total deterioration. In the absence of reserves, the product is considered accepted by the Customer and cannot be the object of any dispute concerning its delivery. The Customer must inform Maison Marcel by e-mail as soon as possible, so that Maison Marcel can take the necessary measures as soon as possible.